Contact Information:

Please allow at least 48 business hours for responses regarding order status, tracking or general inquiries via email.  If you have a question regarding an order you may contact our customer service department (1-888-724-0178 ext. 101), please be sure to include the following information:  Date ordered; order number; name; address & email used for your order.  If any of this information is missing, it will delay our response to you..

Order Processing:

We try to ship all orders within 48 hours of receiving them.  Weekends, holidays and high volume online traffic may delay this slightly.  Depending on location, orders tend to arrive 2-3 business days after ordering.  However, we kindly ask that U.S. customers allow at least 5-7 business days for delivery and that International customers allow at least 7-10 business days for delivery, after processing.  International customers please also consider custom holds may delay your delivery.  Please note; All sale/discount items can not be returned for a refund! Store credit only unless otherwise noted!

Return Policy:

Return & exchange requests will be honored within 7 days from when your shipment is received.  However, we require that customers notify Mishka NYC (1-888-724-0178 ext. 101 or info@mishkanyc.com) of any problems with merchandise within 48 hours of receipt.  Items must have their original packaging and in new un-worn condition.  All refunds will be refunded for future STORE CREDIT ONLY. Refunds are not available for any product after the 7 days.  All sale/discount items CANNOT be returned for a refund or exchange unless the product is faulty or damaged. Exchanged items are NOT guaranteed to be in stock and customers may have to receive store credit if items are out of stock. Store credit only unless otherwise noted!

Tracking your Order:

UPS tracking numbers are emailed to the email account you used when ordering with our site.

International Customers:

We use USPS for ALL international orders to minimize your cost.  Unfortunately USPS does not offer tracking numbers once upon scanned goods.  We will post a USPS tracking number in your orders comments section once your order is marked Shipped in your Mishka account profile. To get to your Mishka account profile, click the "Store" tab in our overhead menu and select "My Account" from the drop down "Select Option" menu to the right.