Hey, I emailed you guys; when will I hear back?
Please allow at least
48 business hours for responses regarding order status, tracking or general
inquiries. If your email regards an order, please be sure
to include the following information: Date ordered; order number; name; address & email used for your order. If any of this
information is missing, it will delay our response to you..
What's up with my order? Has it shipped yet?
We TRY to ship all orders within 48 hours of receiving them. Weekends, holidays and high volume online traffic may delay this slightly. Depending on location, orders tend to arrive 2-3 business days after ordering. However, we kindly ask that U.S. customers allow at least 5-7 business days for delivery and that International customers allow at least 7-10 business days for delivery, after processing. If your shipping address and billing address DO NOT MATCH this makes your order subject to holds in order to confirm the order is legitimate. International customers please also consider custom holds may delay your delivery. Please note; All sale/discount items can not be returned for a refund! Store credit only unless otherwise noted!
This hoodie is dope, but I ordered the wrong size. How do returns work?
Return & exchange requests will be honored within 7 days from when your shipment is received. However, we require that customers notify Mishka NYC (firstname.lastname@example.org) of any problems with merchandise within 48 hours of receipt. Items must have their original packaging and in new un-worn condition. All refunds will be refunded for future STORE CREDIT ONLY. Refunds are not available for any product after the 7 days. All sale/discount items CANNOT be returned for a refund or exchange unless the product is faulty or damaged. Exchanged items are NOT guaranteed to be in stock and customers may have to receive store credit if items are out of stock. Store credit only unless otherwise noted!
How do I know my gear is on its way to my house?
UPS tracking numbers are emailed to the email account you used when ordering with our site. You should get an email once UPS scans the package.
I'm an international customer. Is there still a way I can track my order?
We use USPS for ALL international orders to minimize your cost. Unfortunately USPS does not offer tracking numbers once upon scanned goods. We will email you your USPS tracking number as soon as your order is processed by USPS and we recieve the tracking information from them.
From time to time, we may change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.
Most of Mishka NYC's products displayed at the Site are available in select stores in the United States and select foreign markets while supplies last. In some cases, merchandise displayed for sale at the Site may not be available in stores. The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States.
Although availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, to our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order and refund your money.
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Mishka NYC collectively, and its subsidiaries and/or affiliates. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Mishka NYC.
The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Mishka on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Mishka NYC's property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Mishka NYC of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Mishka NYC will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Mishka NYC is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
You agree that Mishka NYC may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Mishka NYC may use your information for marketing and promotional purposes.
MISHKA NYC COMMUNICATIONS TO YOU
You agree that Mishka NYC may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Mishka NYC's products or services, or for such other purpose(s) as Mishka NYC deems appropriate.
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT MISHKA NYC SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
From time to time there may be information on mishkanyc.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.
You agree to defend, indemnify and hold Mishka NYC harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
Unless otherwise specified and except to the extent MISHKA NYC products are offered for sale in the United States through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Mishka NYC's products and services available in the United States and select foreign markets. This Site is controlled and operated by Mishka NYC from its offices in Brooklyn, New York.
This Agreement is effective unless and until terminated by either you or Mishka NYC. You may terminate this Agreement at any time. Mishka NYC also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Mishka NYC's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Mishka NYC, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.
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