WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, Discover, American Express, and PayPal. All payments must be made in US dollars.
HOW MUCH DOES SHIPPING COST?
The cost of shipping can vary greatly depending on the particular items you'd like to purchase, the location where you'd like your order shipped, and the type of shipping service that your prefer. You can get a quick shipping & handling estimate by putting the items in your cart, then supplying some address information on the View Cart page. We'll show you a number of options. During the actual checkout process, you can choose exactly which shipping method works best for you.
I LIVE OUTSIDE OF THE USA. WHEN WILL MY INTERNATIONAL ORDER ARRIVE?
Orders with in-stock items typically ship within one to two business days, however some items may take some additional time to fulfill for various reasons. If a product does have a different expected turnaround, the product's description will outline this as "usually ships within 5 business days". When your order does ship, we'll send you an email. If for some reason you didn't receive an email or can't check your messages, you can login to your account and check your order status. The shipping notification email and your account will show when your order sent out. If you opted to pay for a recommended trackable service, such as a DHL option, then you can use the tracking number to see the expected delivery date. The US Postal Service offers no such tracking. Also, while most USPS First Class and Priority shipments arrive within a few weeks and without a problem, it is difficult to provide you with a more accurate timeframe. Further, it is impossible for us to determine how long it will take for a shipment to clear customs. This can delay delivery and is completely out of our control. If your shipment does not arrive after a few weeks, simply contact uswith your order #. We will review reports of lost shipments on a case-by-case basis.
WHEN WILL MY ORDER SHIP THAT CONTAINS A PRE-ORDER ITEM?
Your order will not ship until all the items are available. If you order a pre-order item and an item that is currently available for shipping, then we will wait until the pre-order item is available. If you wish to receive your other items before your pre-order item is available, then please place a separate order. We will always try to have a pre-order shipped out by the release date. Unfortunately, from time to time we may be waiting for a label or manufacturer to send us items for the pre-order. If this is the case, trust that we are doing everything in our power to obtain the items in order to fulfill your order as quickly as possible. If your pre-order is pending after the release date and you would like to know the status of the order, please feel free to contact our customer service.
I WOULD LIKE TO SHIP MY ORDER TO A PO BOX. CAN I SHIP UPS?
No, UPS does not ship to US Postal Service PO Boxes. If you choose UPS Ground as your shipping method and your shipping address is a PO Box, we will make the switch to USPS Priority Mail (which typically ships within 3-5 business days) and adjust your shipping costs accordingly. If you choose an expedited UPS shipping option (such as UPS 3 Day Select or UPS 2nd Day Air), we will contact you to determine if you would like to provide an alternative shipping address or switch to USPS. If we do not receive a response from you within 48 hours we will adjust your shipping to USPS Priority Mail and adjust your shipping costs at that time.
WILL AN INTERNATIONAL SHIPMENT BE CHARGED DUTIES AND TAXES?
Shipments destined outside the United States may require additional duties or import taxes to be paid on delivery. The customer is responsible for the payment of all such fees. We cannot mark shipments "Gift" on customs forms, nor can we adjust the value of the items in the shipments. Unfortunately it is very difficult or impossible for us to estimate the duties and taxes your country may charge you. If you have any questions, please contact your local officials. International shipments do not have a guaranteed delivery time. The standard shipping service may take anywhere from one to several weeks and does not have location tracking. The expedited shipping option typically arrives in about 5-10 business days and includes location tracking.
CAN I UPDATE MY SHIPPING ADDRESS?
If your order has not shipped out yet we can update your shipping address. Please contact customer service with your order number and the new address. Once we have updated it we will confirm that that the address has been updated. If your order has already been shipped out we may be able to do a delivery intercept on one of our expedited shipping options. If we are able to do the delivery intercept, you will incur an intercept fee. Standard shipping does not allow for delivery intercept.
USPS HASN'T UPDATED MY TRACKING IN A FEW DAYS, WHAT SHOULD I DO?
Because we utilize a number of shipping partners, sometimes USPS tracking numbers aren't updated when the package changes carriers. Additionally the USPS is only required to provide a delivery confirmation. For a more accurate depiction of where your order is, try entering your tracking number here. Please keep in mind, Standard Shipping generally takes 7-10 business days.