Shipping & Returns
EXCHANGE ONLY WHEN PURCHASED AT RETAIL PRICE. ALL DISCOUNTED ITEMS, COLLABORATIONS, PRE-ORDERS AND TIMED RELEASES ARE FINAL SALE. NO EXCHANGES OR REFUNDS WHEN PURCHASED AT DISCOUNT.
For items purchased at retail price exchange must be processed within 14 days of shipment receipt. All exchanges dependent on existing stock. Anything outside of the 14 day window can/will be denied.
If looking to cancel or change an order, you must contact firstname.lastname@example.org ASAP. However, not all cancellation/change requests are guaranteed due to the nature of our fulfillment process. Further details regarding your order's status can be provided via email upon reaching out.
Mishka will not issue credits or refunds for any difference in price on items purchased before the start of any sale. Orders placed at retail price, will be handled as a refund via store credit and it is up to the customer to place a new order for the desired item/size. All processed orders shipped before the start of any sale, may not be exchanged for items at their discounted price.
Pre-Paid Shipping Label Per Customer's Refund Balance
To exchange or return an item, it must be in new and unwashed condition and have the original packaging and tags (if included) when returned. All customers domestic & international are responsible for return shipping costs back to Mishka's fulfillment center. However, a pre-paid shipping label can be provided to domestic US customers via email if requested. The cost of the shipping label will then be deducted from the amount in which you would be refunded. Please contact email@example.com for further information
Any orders shipped back to Mishka as an RTS (Return to Sender) will be contacted via email by a customer service representative. Please be advised, we cannot refund shipping fees if an incorrect/outdated address was provided. If an incorrect address has been provided, we will refund your order via store credit, less shipping, and you can place a new order at your convenience (Not all inventory is guaranteed to be available for re-purchase). If your shipping address is correct, we can have your order re-shipped at no additional cost to you. We will hold your order for 3 business days and if we do not hear back, we will issue you a refund less shipping fees via store credit in the form of a gift card.
Any product shipped back to Mishka as a policy dispute or order refusal will be subject to a Forced Refund. Such customers will be refunded for order subtotal (minus original shipping costs paid).
Questions? PH- 855-210-1412 Monday - Friday | 9am - 5pm Eastern Time